Audit Process

✅ NDIS Audit Process (Simple Guide)

All registered NDIS providers must complete an audit. This is how the NDIS Commission checks that your business is safe, follows the rules, and provides quality support.

In Western Australia, audits are done using a different state-based system.
In all other states, audits follow the NDIS Practice Standards.

Audits are done by special companies called Approved Quality Auditors.

🧐 Why Audits Matter

• ✔️ Make sure you are following the law

• ✔️ Show the Commission that your service is safe and professional

• ✔️ Help you stay compliant and grow with confidence

🔍 Two Types of NDIS Audits

There are two types of audits. The one you need depends on the services (registration groups) you are applying for.

📝 What is a Verification Audit?

• ✔️ For low-risk supports only

• ✔️ Done remotely (off-site)

• ✔️ The auditor will review:

  • Your policies and procedures

  • HR documents

  • Your qualifications and experience

• ✔️ You don’t need to be working with participants yet

• 🔁 Must be done every 3 years

🧪 What is a Certification Audit?

For higher-risk services, this audit has 2 stages:

Stage 1 – Off-site Document Review

The auditor will:

• Check your policies and procedures

• Review your HR documents (e.g. qualifications, experience)

• Interview you about how your systems work

• Ask how you plan to implement your policies

They’ll also highlight anything that needs improvement for Stage 2.

Stage 2 – Mid-Term (On-site) Audit

• This happens within 18 months after your registration is approved.

• It can happen sooner if you’re already supporting participants.

• The auditor will:

  • Visit your workplace

  • Re-check your documents

  • Review files (staff and participant)

  • Interview your staff and participants (if they consented)

🔄 What is an NDIS Renewal Audit?

Your registration lasts 3 years. After that, you must renew it through a new audit.

What happens:

• Update your documents (make sure they are still compliant)

• Complete your renewal on the NDIS Commission Portal

• Update your services, details, and answers to the self-assessment

• You’ll receive a new Scope of Audit to send to an approved auditor for a quote

This renewal is very similar to your first audit.

🧠 Quick Summary