Finding an Auditor

Finding an Auditor for Your NDIS Registration (Step-by-Step)

When you apply to become a registered NDIS provider, you will need to go through an audit. This is where an independent company checks your business to make sure it meets NDIS safety and quality rules.

The audit helps show that:

• Your documents are ready

• You understand your responsibilities

• You can deliver services safely and professionally

But before the audit can happen, you need to find and book a qualified auditor.

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🧠 What is an Auditor?

An auditor is a professional who checks your business. For NDIS registration, only Approved Quality Auditors (AQAs) are allowed to complete your audit. These auditors have been approved by the NDIS Commission.

The auditor is not trying to catch you out — they are there to check your documents, talk to you about how your business will run, and help you become compliant.

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🧭 Step 1: Know What Type of Audit You Need

There are two types of NDIS audits:

✅ Verification Audit

• For low-risk supports like:

  • Cleaning

  • Support coordination

  • Plan management

  • Community access

• Done off-site (no site visit)

• Documents are reviewed online

• Usually cheaper and faster

🛡️ Certification Audit

• For higher-risk supports like:

  • SIL (Supported Independent Living)

  • Community nursing

  • Behaviour support

• Done in two stages:

  • Stage 1 – document review and online interview

  • Stage 2 – on-site visit where they may interview staff and review participant files

• More detailed and more expensive

You’ll receive a document called a Scope of Audit from the NDIS Commission after submitting your application. This tells you which audit you need.

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🔎 Step 2: Find Approved Auditors

You can only use auditors who are officially listed on the NDIS Commission website.

📘 View the full list here:
👉 NDIS Commission – Approved Quality Auditors

This list includes:

• Company name

• Contact details

• What states they work in

• What types of audits they do

🔸 Some only do Verification Audits, while others only do Certification Audits, so check before contacting them.

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✉️ Step 3: Contact Auditors and Request a Quote

You’ll need to email or call auditors and ask for a quote.

📦 Be ready to send them:

• Your Scope of Audit

• Your application ID (from the NDIS portal)

• Your ABN and business name

• A list of the services you want to offer

• Whether you’ve started working with participants yet

💡 Tip: Don’t wait for just one response. Contact at least 3 to 5 auditors to compare quotes and availability.

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💲 Step 4: Compare Prices and Choose

Every auditor sets their own fees. These can vary depending on:

• Your state or location

• The size of your business

• The audit type (Verification is cheaper than Certification)

• How fast you need the audit done

Make sure to ask:

• How much will it cost?

• What does the audit include?

• How long will it take to complete?

• Can they work with new providers?

Once you’re happy with a quote, you can book your audit and get started.

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⏳ How Long Does It Take?

• Verification audits usually take 1 to 2 weeks

• Certification audits can take a few weeks to a few months, depending on how quickly you can respond and provide documents

⏱️ Start this process early so your registration isn’t delayed.

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🙋 Need Help Finding an Auditor?

We’ve helped thousands of providers find reliable auditors who understand new businesses, especially those run by:

• Nurses, support workers, or case managers

• ESL (non-English speaking background) clients

• Family-run or partner-run teams

• Solo providers

If you need help, just ask — we’ll connect you to someone trustworthy.

📞 Book a free call with Health Provider Assist (HPA) and we’ll take care of it with you:
👉 www.healthproviderassist.com.au/book-online/