Finding Clients

You’ve registered your NDIS business. You’re ready to help.
Now you’re wondering… where do I find clients?

This guide will show you how to build real relationships, connect with key people in the sector, and get your name out there — even if you’re just starting out.

🔗 1. Connect with Support Coordinators & Plan Managers

These are the people most participants rely on to recommend services. That means they’re gatekeepers — and relationship builders.

✅ Use the NDIS Provider Finder Tool to find local:

• Support Coordinators
• Plan Managers

📩 Then:

• Send a warm, short email introducing your business
• Attach a one-page flyer or pamphlet
• Mention your availability and services
• Include any testimonials or success stories (if you have them)

💡 Don’t be afraid to follow up a few days later — people are busy, not ignoring you!

🏢 2. Visit Local Area Coordinators (LACs) & NDIS Information Centres

LAC offices and NDIS information centres often refer participants to service providers like you.

• Search for LACs in your area using this NDIS tool
• Walk in, introduce yourself, and leave:
  • Business cards
  • Pamphlets
  • A smile and a handshake

💡 These centres are used by participants who need help choosing providers. Being visible here makes a real difference.

📣 3. Get Listed on Health Provider Finder (HPF)

HPF is an Australia-wide directory made for the NDIS space. It helps participants (and their families) search and connect with providers like you.

✔️ Create a profile, upload your logo and services, and you’re live.
👉 List yourself on HPF here

📍 4. List Your Business on Online Directories

This builds your online presence and trust with Google.

Register on:

• Yellow Pages
• True Local
• Yelp
• Localsearch
• Hotfrog

🔄 Set a reminder every 6–12 months to check that your:

• Contact details are up to date
• Links work
• Photos look current

💡 More links to your website = better Google rankings = more visibility!

🧑‍🤝‍🧑 5. Attend NDIS Events & Expos

NDIS expos and industry events are amazing opportunities to:

• Network with other providers
• Meet potential clients
• Connect with referral partners

💡 Bring business cards, smile, listen more than you talk, and always follow up with people afterward!

📈 Marketing Tips 101

🌐 1. Build a Great Business Website

Your website is your digital first impression — and participants do compare websites before deciding who to contact.

A great website should:

• Look clean, professional, and mobile-friendly
• Clearly show who you are, what services you offer, and where you work
• Include testimonials, photos, and easy ways to contact you

🛠️ Need help building your website?
We recommend YourWebSolution, our trusted web design partner. They understand the NDIS sector and can help you:

• Build a beautiful, functional website
• Set up contact forms and SEO
• Integrate your service areas and brand professionally

👉 Contact YourWebSolution now to get started.

🏷️ 2. Use NDIS Logos and Tags

Add the official:

• ✅ “We support the NDIS”
• ✅ “Registered NDIS Provider” badge
• ✅ “I ♥ NDIS” branding

These logos help show that you’re a legitimate, trustworthy provider.

🎨 Want help placing the logos on your website or flyers?
YourWebSolution can also assist with branding and design updates.

👉 Download official NDIS logo kits here:
NDIS Branding Kit

📍 3. Create a Google My Business Account

It’s free — and helps people find you on Google Search and Maps.

Set up your listing at: google.com/business

Include:

• Your logo and photos
• Business hours
• Website and phone number

Encourage happy clients to leave a Google Review — it builds trust and improves your search ranking.

📱 4. Use Social Media to Stay Visible

Start with Facebook and Instagram. They’re free, and many participants use them daily.

Post things like:

• Success stories
• Tips or updates
• Your own journey as a provider
• Behind-the-scenes glimpses of your work

💡 Consistency matters more than perfection. Start slow and grow from there.

👨‍👩‍👧‍👦 5. Join Local Facebook Community Groups

This is the secret sauce for many new providers.

Join:

• Local “disability support” groups
• Carers and parent support groups
• Community service networks

Be real. Share your story. Offer help. Build relationships.

🌱 The strongest client connections grow over time — not from cold sales pitches, but from genuine value.

💬 Need Help Crafting Your First Outreach Message?

Don’t overthink it. Just ask NADO to help you write:

• A welcome email to Support Coordinators
• A one-page flyer
• A follow-up message
• A Facebook post or business description

👉 Click here to Just Ask NADO — it’s free and available 24/7.