Hiring and Inducting Workers

👥 Hiring & Inducting Workers — Step-by-Step Guide for NDIS Providers

Hiring the right workers is one of the most important parts of running a quality NDIS business. Whether you’re hiring casual staff, full-time employees, or independent contractors, you must follow clear steps to stay compliant and audit-ready.

This guide will walk you through:

Where to find great staff
What documents to collect
How to properly induct and train them
What to do when hiring contractors

🔎 Step 1: Where to Find Workers

There are several platforms where you can advertise NDIS-related roles:

✅ Health Provider Finder (HPF)

A trusted platform made specifically for NDIS providers. You can list your business and connect with available support workers who are actively looking for roles in the NDIS sector. It’s part of the HPA ecosystem, and it’s designed to help you find local, pre-screened workers faster.
👉 Visit Health Provider Finder

✅ Jora (Free and Paid Options)

Easy-to-use hiring platform with free job listings available.
👉 Post a job on Jora

✅ Seek

A trusted paid platform with wide reach. Best for more formal or experienced roles.
👉 Advertise with Seek

✅ Facebook Disability Job Groups

Search and join NDIS or support worker job groups in your area. Posting in these groups is free and can reach thousands of active job seekers.

💡 Tip: Always include role requirements, working hours, and pay structure in your ad.

📋 Step 2: Pre-Employment Document Checklist

Before any worker starts, they must provide the following documents:

Document	Why It’s Needed	Link
✅ National Police Check	Mandatory for all NDIS workers	Get it here
✅ Working With Children Check	Required if supporting minors	State-based (check local service)
✅ 100 Points of ID	To verify identity	(e.g., passport, licence, Medicare)
✅ NDIS Worker Orientation Module Certificate	Required by law for all NDIS workers	Complete here
✅ Infection Control Certificate	Protects participants’ health	Free training
✅ First Aid & CPR Certificate	Mandatory for most roles	(From any RTO – Red Cross, St John, etc.)
✅ Resume & Qualifications	To confirm they’re fit for the role	N/A
✅ Car Insurance & Registration	Required if transporting participants	N/A

📂 Save copies of all documents to each worker’s file for audit purposes.

🧭 Step 3: Induction and Onboarding

Once hired, complete the following with each new team member:

📝 Staff Employment Contract
📄 Employee or Contractor Details Form
✅ Staff Induction Checklist
✅ New Staff Checklist
📊 Staff Training Tracker (to track certificates and expiry dates)

These templates are available in your Supporting Documents section on the portal.

💡 Tip: Use Nado or the HPA Portal to assign mandatory training and keep it tracked.

💼 Step 4: Independent Contractors – What’s Different?

If someone is working as a contractor, they are still part of your team — but they operate their own business and must meet extra requirements.

Contractor Must-Haves:

ABN (Australian Business Number)
Public Liability Insurance
Professional Indemnity Insurance
Their own Superannuation and Tax setup
A signed Independent Contractor Agreement (not a staff contract)

They must also provide all the same compliance documents listed in Step 2.

🧾 You are responsible for ensuring all contractors meet the NDIS Code of Conduct and your service standards.

🛡️ Step 5: Protect Your Business

As an employer (or contractor manager), you also need:

Workers’ Compensation Insurance (Required in all states)
A system for tracking staff renewals (e.g. First Aid expiry)
A staff file for each employee or contractor

📘 If you’re using HPA PLUS, you can store all records and set reminders for expiring documents.

💬 Need Help Setting Up HR or Induction?

We can help you:

Set up compliant contracts and checklists
Assign onboarding training inside your Portal
Set up staff files, trackers, and HR support tools

💬 Need Help or Want It Explained in Simple English?

If anything is unclear or you’d like help understanding the next step, you can Just Ask Nado.

Nado can:

✅ Break down complex topics
✅ Explain things in plain English
✅ Guide you step-by-step
✅ Link you to the right tools and templates

🧠 Ask anything, anytime — Nado is here 24/7 to support you.

👉 Click here to Just Ask Nado