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Required Policies and Procedures

As per the NDIS Practice Standards, providers must develop, implement, and maintain a Quality Management System. NDIS providers have four options when setting up their Quality Systems:

  1. They can write their own NDIS Policy Manual
  2. Compile policies and procedures from available documents (or Google them!)
  3. Purchase from a consultant
  4. For the convenience of our students, we have put together a comprehensive package for policies, procedures, and all the required forms and templates.

The NDIS Practice Standards are the basis of provider self-assessments and
audits. It is important to note, however, that the Standards do not mention specific laws and regulations, nor do they specify how providers should manage compliance. The Standards express the NDIS objectives as “outcomes”. Providers are responsible for how those outcomes are achieved. For example, the Standards simply state:

“A quality management system is maintained that is relevant and proportionate to the size and scale of the provider and the scope and complexity of the supports delivered. The system defines how to meet the requirements of legislation and these standards. The system is reviewed and updated as required to improve support delivery.”

What that Quality Management System looks like and how it meets the requirements is for providers to decide — and for auditors to assess.

The typical requirements for the providers’ policy and procedures manual are covered below.

  • NDIS Policies and Procedures Manual including:
  • Human Resource
  • Risk Management
  • Complaints Management
  • Incident Management
  • HR Checklist
  • Business Continuity Risk assessment Template
  • New Employees Checklist
  • Service Agreement Template
  • Complaints Form
  • Complaints Register
  • Feedback Form
  • Hazard Identification Register
  • Incident Form
  • Incident Register
  • Home Safety Checklist
  • Business Plan Sample
  • Audit-Ready Checklist