NDIS FAQ (Frequently Asked Questions)
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This page answers the most common questions about becoming or working with an NDIS provider—whether you’re helping yourself, a loved one, or starting a business.
Getting Started
You can contact the NDIS Commission directly or your registration consultant (such as Health Provider Assist) for updates.
PRODA (Provider Digital Access) is a secure login system used by the Australian Government. You’ll need a PRODA account to register as an NDIS provider or access the MyPlace portal.
Renewal is the process of extending your NDIS registration before it expires. It requires updated documents and sometimes another audit.
These are mandatory for registration. They show how you’ll provide safe, quality services and meet NDIS Practice Standards.
No. Approval depends on your documents, audit results, and how well your business meets NDIS criteria. Choosing the right support—like HPA—makes a big difference.
Yes—if your registration is successful, you’ll be added to the official NDIS Provider Register.
It will depend on how the participant manages their funds. For self-managed participants you will invoice them directly, plan managed you invoice their accountant or book keeper, and agency managed you need to go through an audit before you are allowed to work with them, however you invoice them through NDIS directly and you use your PRODA account to do so. You get to keep the full amount you invoice them unless you hired someone else to provide the service in that situation you would pay your employee a wage and keep the remaining amount of money.
We do guarantee a successful registration on our side of things. Meaning we guarantee all your compliance is up to date and in lieu with the standards and regulations set forth by the NDIS. We do provide a full refund if you are not registered due to a fault of ours.
You can find all your supporting documents, forms and templates on the HPA Portal under ‘’Supporting Documents’’. You will receive this login after you start with our company. We have over 50+ documents for you to utilise in your business operation. It incorporates business forms, client forms and staff forms.
Support Coordination is a service in the NDIS that connects providers to participants and vice versa. When you are able to begin working with participants it is important for you to contact Support Coordinators and introduce yourself as they may have participants looking for your services. By building and forming these relationships with Support Coordinators is enables you to gain clientele and run a successful business. Our Client Managers will contact you when you receive your documentation and explain the next steps to you, as well as provide you with a Provider List specific to your state which has all the Support Coordinator numbers you can call in it.
We cannot stress how important it is to read and understand your Policy and Procedure Manual as it explains exactly how to operate your business. It goes through the do’s and don’ts as well as explains how to tackle certain situations. It is also important for your audit as the auditor will ask you questions about your manual and certain policies and procedures. If you are not prepared it may be difficult to gain registration.
Once your audit report is sent off to the NDIS, it can take anywhere from 2 to 6 months for the NDIS to approve you. It depends on which services you have chosen, more specialised services will take longer. Please keep in mind you can work with Self and Plan Managed Clients during this time.
Pricing Guide
https://www.ndis.gov.au/providers/pricing-arrangements
Pricing Updates
https://www.ndis.gov.au/providers/pricing-arrangements/pricing-updates
Making Pricing Decisions
https://www.ndis.gov.au/providers/pricing-arrangements/making-pricing-decisions
Pricing Control Arrangements for Participants with Complex Needs
General Inquiries to the NDIS
https://ndis.gov.au/contact/locations
Myplace Provider Portal – step by step guide
https://www.ndis.gov.au/providers/working-provider/myplace-provider-portal-and-resources
Bulk payments
https://www.ndis.gov.au/providers/working-provider/getting-paid/bulk-payments
Information about Connecting with Participants
https://www.ndis.gov.au/providers/working-provider/connecting-participants#support
About the service agreement
https://www.ndis.gov.au/providers/working-provider/connecting-participants/service-agreements
Managing Service Bookings
https://www.ndis.gov.au/providers/working-provider/connecting-participants/managing-service-bookings
Reporting and Participant Plan Reviews
Language interpreting services for Providers
Explanation of Payments
https://www.ndis.gov.au/providers/working-provider/getting-paid
Connecting with NDIA systems
https://www.ndis.gov.au/providers/working-provider/connecting-ndia-systems
Provider Compliance Monitoring
https://www.ndis.gov.au/providers/working-provider/provider-compliance-monitoring
Allied Health Providers
https://www.ndis.gov.au/providers/working-provider/allied-health-providers
Plan Review Reports for Allied Health Providers
https://www.ndis.gov.au/providers/working-provider/allied-health-providers/plan-review-reports
NDIS Induction Modules
https://www.ndiscommission.gov.au/workers/ndis-induction-modules
Services & Roles
What do Support Coordinators do?
They help NDIS participants:
Understand their plans
Connect with providers
Build independence
This is a specialist role that requires knowledge, experience, and strong communication skills.